Our client is a leading global procurement technology provider, and are looking for a Customer Engagement Executive (CEE) to continue ensuring that customers continue to capture the most value possible from our solutions, through strong collaboration, coordination and communication.
The CEE ensures optimal integrated customer satisfaction, adoption and success across all Company Solutions. CEEs personalise the customers’ experience with the solutions by understanding and being actively involved in the customer’s business plan and roadmap; they are the single point of contact for ongoing relationship management, and work closely with the customer to drive customer satisfaction, monitor the deployment and delivery process, develop plans for driving adoption of company solutions and services, mitigate and quickly resolve issues, and ensure appropriate resources are assigned from the community to support the customer’s business plan. Through this continuous interaction, CEEs assist in accelerating attainment of adoption, delivering business goals and objectives.
A core component of the company business model is the growth of the network of suppliers. Suppliers pay to receive and process business documents, which becomes highly predictable recurring revenue for the company. Growing supplier numbers and transactions is a challenging activity for our customers and they require extensive and specialist support. It is the role of the CEE to coordinate customer activity, supplier engagement and align internal company resources. Successful CEEs can help pull forward extensive revenues and ensure customer satisfaction and references. They typically manage 5-10 major accounts.
The Customer Engagement Executive (CEE) will also organize relationship review meetings that reinforce support for adoption and support joint sponsorship for success. The cadence of these meetings will be jointly agreed by the CEX and Customer.
To apply for this role please send your CV and cover letter to firstname.lastname@example.org